Refund Policy

Eligibility for Refunds

A refund may be issued in the following circumstances:

Qualified Refund Scenarios

• Technical Failure: The product is completely non-functional or fails to perform core features as described in the documentation

• Undelivered Support: Technical support was promised but not provided within reasonable timeframe (72 hours for initial response)

• Purchase Error: You purchased a product by mistake and have not downloaded it (download activity is automatically logged)

• Security Issues: The product contains verified security vulnerabilities that prevent safe usage and cannot be promptly resolved

• Misrepresentation: The product significantly differs from its advertised features and demo presentation

Situations Where Refunds Are Not Granted

Refund requests will not be accepted under these circumstances:

Non-Qualifying Scenarios

• Change of Mind: You changed your mind after purchase or no longer wish to use the product

• Downloaded Products: You already downloaded the product files (verified through our download logs)

• Uncooperative Behavior: You refuse to provide necessary access or information for our team to investigate and resolve issues

• Technical Skill Gap: You lack the required technical knowledge to properly install or configure WordPress themes

• Feature Requests: You requested new features or customizations not included in the current product version

• Third-Party Issues: Incompatibility or conflicts with third-party plugins, themes, or hosting environments

• Design Preferences: The product doesn’t meet your specific design expectations or aesthetic requirements

Feature Request Policy

If a feature request is common among users and deemed valuable, we may:

• Add it in future product updates

• Provide an estimated timeline for implementation

• Offer workaround solutions

However, refunds cannot be issued solely based on feature requests or willingness to wait for scheduled updates.

Refund Timeframe

Money-Back Guarantee

AuraTheme offers a 30-day money-back guarantee on all direct purchases from AuraTheme.org.

Refund Requirements

• Refund requests must be submitted within 30 days of purchase date

• Requests after this period are not eligible for refund

• Valid reasoning must be provided to help us improve our products

• Refund approval is subject to verification of claimed issues

Processing Timeline

• Approved refunds typically take 5-10 business days to process

• Processing time depends on your payment provider and financial institution

• Refunds are issued to the original payment method used for purchase

Purchases from External Marketplaces

Third-Party Platform Purchases

For AuraTheme products purchased through external marketplaces:

• Envato Market: Follow Envato’s refund policy and terms

• Other Platforms: Adhere to the respective marketplace’s refund guidelines

We do not process direct refunds for purchases made through third-party platforms. All refund requests must go through the original marketplace.

Refund Request Process

How to Request a Refund

1. Contact our support team at refunds@auratheme.com

2. Include your purchase receipt and license key

3. Provide detailed explanation of the issue

4. Allow 2-3 business days for investigation and response

Investigation Process

Our team will:

1. Verify purchase and download status

2. Attempt to replicate and resolve reported issues

3. Provide troubleshooting assistance when applicable

4. Make refund determination based on policy guidelines

Policy Updates and Communication

Policy Changes

AuraTheme reserves the right to update this refund policy to reflect changes in our business practices or industry standards. Significant changes will be communicated through:

• Website announcements

• Email notifications to active customers

• Updated policy documentation

Current Policy Status

This refund policy is effective for all purchases made on or after [Current Date]. We encourage customers to review this policy carefully before making purchases.

Contact Information

For refund-related inquiries, please contact us:
Support: support@auratheme.org
Response Time: 2-3 business days

We are committed to fair and transparent business practices while maintaining the sustainability of our theme development efforts.

Last Updated: [02/2026]
Refund Policy Version: 1.0