Privacy Policy

At AuraTheme, we are committed to protecting your privacy and ensuring the security of your personal information. We want all our customers to feel confident and secure when using our website and purchasing our WordPress themes.

This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit AuraTheme  or purchase our products.

By using our website or purchasing any of our themes, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please discontinue use of our site.

1. Information We Collect

Personal Information

When you register on our website to purchase WordPress themes, we collect the following personal details:

• First Name and Last Name

• Email Address

• Username and Password (WordPress default registration)

• Purchase history and license information

Your billing address and payment details are securely handled and stored by our authorized payment processors (e.g., PayPal, Stripe). We do not store any sensitive payment information on our own servers.

For technical support, we may request additional information such as:

• Your website URL

• Temporary WordPress admin credentials (only with your explicit consent and for troubleshooting purposes)

• Server environment details

Support System Data

We use a dedicated support system to manage customer inquiries. When you contact us for support—whether for AuraTheme products or through marketplaces like Envato—your submitted details including name, email, and support messages are stored securely within our support platform.

Non-Personal Information

When you browse our site or make purchases, we may collect non-identifiable information such as:

• IP Address

• Browser Type and Version

• Device Information

• Referring Website

• Pages Visited

• Purchase History

This information helps us improve user experience and maintain secure transactions.

2. Why We Collect Your Information

We collect your personal data to:

• Process your theme purchases and provide download access

• Manage your license keys and product updates

• Provide technical support and troubleshooting

• Identify you as a registered customer

• Send important product announcements and security updates

• Improve our products and services

• Prevent fraud and ensure platform security

3. How We Use Your Data

Your data enables us to:

• Manage customer relationships and support requests

• Send critical notices about theme updates and security patches

• Ensure your licensed access to purchased themes

• Provide personalized customer service

• Process refunds and manage subscriptions

We never use your information for unsolicited marketing or unrelated third-party promotions without your explicit consent.

4. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide services. If you choose to delete your account, your personal data will be permanently removed from our systems.

You can manage, edit, or delete your personal information at any time by logging into your AuraTheme account.

5. What We Don’t Do With Your Information

We never sell, rent, or trade your personal data to third parties for marketing purposes.

We do not disclose your data to external parties unless required by law or to provide requested services (e.g., payment processing, technical support).

We maintain strict access controls to ensure your information is handled only by authorized team members.

6. Your Rights Over Your Data

As a registered user, you have the right to:

• Access and download a copy of your stored personal data

• Edit or update your account information

• Request deletion of your account and associated data

• Opt-out of promotional communications

• Export your data in a portable format

To remove your account or data, log into your profile and delete it directly, or contact us with the subject line “Account Deletion Request – [Your Username]”.

7. Third-Party Services

We utilize trusted third-party services including:

• Payment processors (PayPal, Stripe) for secure transactions

• Support platforms for customer service management

• Analytics tools to improve website performance

Each third party maintains its own privacy policy, which we encourage you to review for additional details on their data handling practices.

8. Data Security and Breach Procedure

AuraTheme employs industry-standard security measures to protect your personal data against unauthorized access, alteration, or disclosure. This includes SSL encryption, secure servers, and regular security audits.

While we take comprehensive precautions, no system is completely immune to security breaches. In the unlikely event of a data breach, we will notify affected users promptly and take immediate action to secure our systems.

To help protect your account, please keep your login credentials confidential and use strong, unique passwords.

9. Managing or Deleting Your Information

You can easily edit or delete your personal information at any time by logging into your AuraTheme account.

If you wish to unsubscribe from newsletters or product updates, click the unsubscribe link in any email or contact us directly.

10. Theme Licensing and Usage Data

Our WordPress themes may collect minimal, anonymous usage data to:

• Verify license validity

• Check for theme updates

• Ensure proper functionality

• Provide support services

No personal user data is collected by our themes from your WordPress installations.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: support@auratheme.org
Website: https://auratheme.org/

Support Portal: [Your Support System URL]

Last Updated: [02/2026]
Effective Date: [02/2026]